Our work

COVID-19 Our Response

COVID-19 Our Response
Monday 04 May 2020
Business Update - Current Status: ‘Business Open’
On March 23rd we made the very difficult decision to close our branches. We did not do this lightly, but our priority will always be the safety of our colleagues, customers and the wider communities in which we operate.
Since making that difficult decision, we have been following Government guidelines whilst at the same time developing new Safe Operating Procedures (SOPs) to enable us to reopen in a safe and structured way.
Based on the position of the Government and their advice that “construction and its supply chain should continue to operate subject to public health guidelines”, we now believe that the timing is right to start our reopening process.
Our priority remains the safety of our colleagues, customers and the wider community. To enable this, we have put together a phased structured reopening plan that will safeguard our colleagues and customers in branch whilst serving as wide a geographical area as possible.
What have we done and how will we re-open?
We have put together a wide range of new procedures to cover all parts of our operation. These will ensure that we adhere to social distancing and new safety guidelines in every eventuality. These procedures include: ongoing branch cleaning, PPE and sanitisation for colleagues, risk assessments, social distancing, customer collection points.
What this means to you
Prior to making any collections, you will need to phone the branch to place your order.
Our aim is to continue to provide the highest level of service to our customers but whilst maintaining your safety as well as that of our colleagues. To achieve this, we will all need to operate in a different way than we are used to, with safety remaining our number one priority. We believe that by working together to achieve this, we can continue to support you and your business through these difficult times.
We would like to thank you all for your loyalty and continued support and look forward to trading with you on our return to work.
Who can I contact about my account? 
In keeping with Government guidelines, our colleagues in key central functions continue to work from home, therefore our Credit Control and
Purchase Ledger teams remain fully operational and can be contacted in the usual way.
We appreciate that customers will be looking to make their regular account payments and to help protect our colleagues from the risks of COVID-19, we would much prefer for all payments to be made either electronically or via the telephone. 
To this end and to assist with payments we have the following options:
  • Our credit teams are available to take your calls from 8.30am until 5.00 pm Monday to Friday. 
  • We will be waiving all credit / business card payment fees until the end of May, so why not give us a ring and pay your account securely by card.
  • Your credit office can be contacted on 01332 226449 or 07971 692556.
  • Our bank details for electronic transfers are located on our monthly statements.
  • Rather than post us your remittance advice we would prefer these to be emailed to us at chloe.carrington@buildbase.co.uk  
  • If you would like your invoices and/or statements sent to you by email rather than post, please contact us using the above details and we can arrange this for you.
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Registered Office: Grafton Merchanting GB Ltd, Boundary House, 2 Wythall Green Way, Wythall, Birmingham, B47 6LW
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