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COVID-19 Our Response

COVID-19 Our Response
Tuesday 24 March 2020
 
The health, safety and wellbeing of our colleagues, customers and communities has been our priority since the outbreak of the Covid-19 virus. 

We have closely followed the advice of our Government and have implemented appropriate actions to help prevent the spread of the virus in our branches and non-trading locations.   

Following Monday night’s announcement from the Prime Minister we believe the responsible approach is to suspend trading for the next three weeks in all our branches. 

From tonight all branches will be closed for deliveries, collections and online orders. Subject to receiving clarification from Government, we aim to continue with the supply of materials through a small number of branches to support essential repair and maintenance activity. 

The situation is unpredictable and these measures have not been taken lightly.  We apologise for the inconvenience caused during this period, but we will take all measures we can to support the Government in their efforts to control the spread of this virus.

We will keep you updated on further developments and will announce when branches are ready to reopen. 

Thanks for your understanding. Stay safe.

Who can I contact about my account? 

In keeping with Government guidelines, we have arranged for our colleagues in key central functions to work from home, therefore our Credit Control and Purchase Ledger teams remain fully operational and can be contacted in the usual way. 

As we approach the month end, we appreciate that customers will be looking to make their regular account payments and to help protect our colleagues from the risks of COVID-19, we would much prefer for all payments to be made either electronically or via the telephone. 

To this end and to assist with payments we have the following options: 
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Registered Office: Grafton Merchanting GB Ltd, Boundary House, 2 Wythall Green Way, Wythall, Birmingham, B47 6LW
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